Are you looking for courses for your team? Check out our bespoke course options.
Business Skills Courses
We believe that learning and development should be available to all in the workplace, not just managers and leaders. The courses here, on a diverse range of subjects from Time Management to Excel, from Project Management to Finance for non-Finance Managers, can be enjoyed by company directors and new starters alike.
Business Skills Course Benefits
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Business Skills Courses
Skilltec Training – Microsoft SharePoint Online for Users Training Course
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In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft SharePoint 2016 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web-based tools to create, access, store, and track documents and data in a central location.
Skilltec Training – Microsoft Word Level 3 Training Course
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This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.
Skilltec Training – Microsoft Word Level 2 Training Course
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This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.
Skilltec Training – Microsoft Word Level 1 Training Course
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This full-day virtual course is delivered by our partner organisation Skilltec Training via Microsoft Teams. Please note, this course is not eligible for payment using Crisp credits.
Excel Intermediate Level 2 course
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Our Excel Intermediate Level 2 course is designed for the experienced user of Excel. The delegate will want to examine the more advanced and sophisticated features of Microsoft Excel. This Excel training course aims to develop skills at a higher level, such as data analysis, formula building, formatting, and automation features.
This course will equip you to utilise the advanced functions of Excel and is the highest level of Excel training that we offer as part of our open course training programme.
Problem Solving and Decision Making
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In this course we give you practical techniques to become a better problem solver and decision maker. We start by discussing the difference between efficiency and effectiveness, then discuss the various types of problem you are likely to encounter and how you might adopt different approaches to solving them. How do you prioritise?
How can a team solve problems collectively? These questions and more are answered in this course.
Embracing Change
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In this on-demand course on change and transition, you will discover and challenge your assumptions about change. We start with defining the difference between transition and change and how we deal with both (through our feelings, behaviours and language).
You will then learn about the key change models, both for individuals and in change management settings in organisations.
Emotional Intelligence training
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Emotional Intelligence is the term used for a collective set of learned behaviours (as distinct from IQ, or our reasoning, data-driven intelligence). In this course, you’ll learn how to develop and enhance your emotional intelligence to better understand yourself and other people.
We will explore the behaviours and competencies that lead to enhanced Emotional Intelligence (EI), and how these lead to more effective functioning in the workplace.
Time Management skills training
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We cannot control our time, but we can manage what we do with it. This time management course will help you use your time more productively and in a more meaningful way. It will help you prioritise your time so the most important and urgent tasks get done first.
It will give you ideas and examples for time blocking your diary to ensure essential tasks get done and you will identify the drains on your time and how to overcome them. All in a way that helps you lead a fulfilled and meaningful life.
Customer Service Excellence
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Our on-demand Customer Service Excellence training course will show you how great customer relation skills will give your company the edge and keep your customers happy and loyal.
This course will build on your present customer service skills and introduce new ones. You will enhance your skills in communication, learn how to project a more confident and professional image and develop the skills to handle challenging people and situations to ensure the best possible customer experience.
Introduction to Project Management Course
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During this course, you will learn essential project management training skills required to ensure you can reduce the risk of failure.
You will leave having the confidence to multi-task, coordinate and delegate in order to get the project completed successfully. This leads to the project being completed on time and with the resources allocated to you.
Emotional Intelligence course
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During this course, we will explore the behaviours and competencies that lead to enhanced Emotional Intelligence (EI), and how these lead to more effective functioning in the workplace.
Delegates will get to practice these behaviours and will take away methods to raise their self-awareness, be more optimistic and have deeper interpersonal skills.
Excel Intermediate Level 1 course
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Our Excel Intermediate Level 1 course is ideal for those who have a basic understanding of Microsoft Excel. If you are existing spreadsheets which have been created by someone else, this course can help you understand the functions that have been used.
This Excel Intermediate Level 1 training course will develop your knowledge of Excel and teach you how to use more complicated functions. This will be useful if you spend much of your day using Excel.
Excel Course for Beginners
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With our Excel Course for Beginners, we’ll introduce you to the basic functions of Microsoft Excel. This course covers the fundamentals including, creating workbooks and worksheets, using formulas, customising your view and shortcuts.
Our in-person Excel Courses for Beginners are highly practical and interactive. Our in-person courses take place in our Exeter training suite, where we supply laptops for use during the session.
Customer Service Skills
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This course will show you why managing customers’ expectations and handling dissatisfaction are vital to an organisation’s success. We will teach you how to act in a professional manner in person and on the phone.
We will demonstrate the importance of managing your client’s expectations. We will teach you skills and techniques to help you become a better listener and to elicit important information in a friendly and professional manner.
Train the Trainer course
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Our Train the Trainer course will help you understand how to deliver effective training. You’ll develop your knowledge and skills to enable you to be clear in structure, be able to confidently manage a group or an individual through their training, learning and development process. It will show you how to understand key elements of behaviour and overcome any barriers you may have to being an excellent trainer.
Managing Effective and Efficient Business Processes
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As companies grow they tend to evolve and shape themselves around their existing needs. This course is designed for those in charge of a department, factory, or business as a whole, and is full of tools and diagnostics that can be used to create a more effective and efficient business whilst looking at what savings can be made throughout the process.
Time Management course
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This Time Management Course is ideal for people who have a busy schedule. This course will also help you get the most into your day in the time that you have to do everything.
It will help you achieve your current goals and meet new goals as part of a changing pattern of the work environment. You will be given some great time saving tips to help you manage your time. This will lead to you coming away with lots of ideas to improve your working style.
Finance for Non-Financial Managers
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Our Finance for Non-Financial Managers course is ideal for managers who want to have a better understanding of how the financial aspects of an organisation are managed. On these basic accounts courses, you will learn elementary accounting principles. You will also understand how the balance sheet, profit and loss account and cash flow statements interact.